Setting Up a New Instrument Rental
Create a rental for a family and record the instrument they're taking home.
Last updated: October 13, 2026
- 1
Create a rental product first
In Settings → Products, add a product with category Instrument Rentals — see Creating a Product. If none exist, the add-rental form says No instrument rental products. Create one under Settings → Products.
- 2
Open Rentals
Click Rentals in the sidebar. Search with Search families... or filter with Current, All, Active, Pending, Past Due, or Returned. Click New Rental — the dialog title is New rental — choose the family, and continue. Or open an existing family and click Manage.
- 3
Add the instrument
On the family's rental page, click Add Rental. In Add Instrument Rental, choose the Rental product, then fill in Instrument description, optional Serial number, Accessories included, Estimated value, Condition out, and Notes.
- 4
Save
Click Add Rental. The rental starts as Pending until you activate it and the family has a card on file.
Tips
- You can also open a family under Families and use the Rentals card's Manage link.
- The Rentals page says Please manage rentals through MusicDesk. Editing rental subscriptions directly in Stripe can cause statuses to fall out of sync.
- Next, send a card setup link if needed, then activate — see Activating an Instrument Rental.