Activating an Instrument Rental
Collect a card from the family and start billing the rental.
Last updated: October 13, 2026
- 1
Open the family's rentals
Click Rentals in the sidebar, find the family, and click Manage.
- 2
Send a card setup link if needed
If you see No card on file., click Send card setup link (or Resend card setup link). The dialog is Send Card Setup Link (or Resend Card Setup Link). Review Recipient Details, optionally click Preview for the Email Preview (subject Add a Card on File - [studio], button Add Card on File), then Send Email. The link is valid for 7 days.
- 3
Activate the rental
On the pending rental, click Activate. The dialog title is Activate rental. If no agreement is signed yet, you'll see an amber note that you can still activate, but consider sending the agreement first. Confirm with Activate & Bill. Billing starts and the status becomes Active (or Trialing if you set a trial).
Tips
- Rentals bill through the same Stripe connection as lesson tuition, but they're a separate subscription from Tuition. A rental can also show Past Due, Paused, or Canceled.
- Please manage rentals through MusicDesk. Editing rental subscriptions directly in Stripe can cause statuses to fall out of sync.