Granting a Makeup Lesson
Owe a student a makeup when they miss a lesson, and see what each student is owed.
Last updated: September 6, 2026
- 1
Open the lesson and take attendance
On the Schedule calendar, click the lesson the student missed, then click Take Attendance (or Edit Attendance if attendance has already been recorded).
- 2
Mark the student with a non-billable status
In the attendance panel, expand the student and choose a not billable status: Excused, Absent (not billable), or Canceled. Makeups can only be granted for these — Present, Late, or a billable absence don't owe a makeup.
- 3
Check "Grant a makeup lesson"
Once a non-billable status is selected, a Grant a makeup lesson checkbox appears. Check it to record that the student is owed one makeup for this missed lesson. This option only appears for enrolled students, not trial students.
- 4
Save attendance
Click Save Attendance. The makeup credit is now recorded.
- 5
See and manage makeups a student is owed
Go to the student's profile and open the Attendance tab. At the top you'll see how many makeup lessons they are owed. Missed lessons can be badged Makeup owed, Scheduled, Made up, or Forfeited. To remove a pending makeup granted by mistake, click the remove icon, then confirm with Yes.
Tips
- If you later change the attendance to a billable status (or uncheck the box), the pending makeup is removed automatically.
- If you're taking attendance on a lesson that already used a makeup, you can choose Return makeup credit so the family can book that credit again.
- A makeup that has already been redeemed by a scheduled lesson can't be removed from the student's profile.
- Want families to book their own makeups? See Setting Up Family Makeup Booking.
- Ready to schedule the makeup yourself? See Redeeming a Makeup Lesson.