Granting a Makeup Lesson
Owe a student a makeup when they miss a lesson, and see remaining makeup time.
Last updated: October 13, 2026
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Open the lesson and take attendance
On the Schedule calendar, click the lesson the student missed, then click Take Attendance (or Edit Attendance if attendance has already been recorded). Granting is only on this per-lesson panel — not on Take Group Attendance.
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Mark the student with a non-billable status
In the attendance panel, expand the student and choose a not billable status: Excused, Absent (pill not billable), or Canceled. Makeups can only be granted for these — Present, Late, or a billable absence don't owe a makeup.
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Check "Grant a makeup lesson"
Once a non-billable status is selected, a Grant a makeup lesson checkbox appears, with the helper The student will be owed one makeup for this missed lesson. Check it. This option only appears for enrolled students, not trial students.
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Save attendance
Click Save Attendance. The makeup credit is now recorded.
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See and manage makeups a student is owed
Go to the student's profile and open the Attendance tab. The banner says 1 makeup lesson owed or n makeup lessons owed. Each line can show leftover time like 30 min left of 45. History badges include Makeup owed, n min left, Scheduled, Made up, or Forfeited. To remove a pending makeup, click the remove icon (Remove makeup), then confirm Remove? with Yes or No.
Tips
- If you later change the attendance to a billable status (or uncheck the box), the pending makeup is removed automatically.
- If you're taking attendance on a lesson that already used a makeup, check Return makeup credit — helper text: The student keeps their makeup credit and can rebook it. That returns the minutes used by this lesson.
- A makeup that is already scheduled or partly used can't be removed until you delete or return those lessons. You'll see This makeup has already been partly scheduled. Delete or return those lessons first.
- Want families to book their own makeups? See Setting Up Family Makeup Booking.
- Ready to schedule the makeup yourself? See Redeeming a Makeup Lesson.