MusicDesk ("we," "us," or "our") operates the website musicdesk.io and the MusicDesk application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

Personal Information You Provide

When you create an account, book a demo, join our waitlist, or contact us, we may collect:

Name (first and last)
Email address
Phone number (if provided)
Studio or business name
Country or region
Role (e.g., teacher, studio owner, administrator)
Any additional information you voluntarily provide in forms or correspondence

Payment Information

When you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your credit card number or full payment details on our servers. Stripe may collect and store your payment information in accordance with their privacy policy.

Information Collected Automatically

When you visit our website or use our application, we may automatically collect:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent
Referring website or source
General geographic location (city/region level)

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service
Create and manage your account
Process payments and subscriptions
Send transactional emails (e.g., receipts, account notifications)
Respond to your inquiries and provide customer support
Send marketing communications (with your consent; you can opt out at any time)
Analyze usage patterns to improve the Service
Detect, prevent, and address technical issues or fraud
Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

Essential Cookies

Required for the Service to function properly (e.g., authentication, session management).

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as pages visited, session duration, and general location. This data is aggregated and anonymized.

Advertising Cookies

We use the Meta Pixel (Facebook/Instagram) to measure the effectiveness of our advertising campaigns and to deliver relevant ads. The Meta Pixel may collect data about your browsing activity on our site, which Meta uses in accordance with their privacy policy.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers — Third-party companies that help us operate our Service (e.g., Stripe for payments, email providers for transactional emails, hosting providers)
Analytics partners — Google Analytics and Meta to analyze website traffic and ad performance
Legal compliance — When required by law, regulation, or legal process
Business transfers — In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you close your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal or business purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Request a copy of your data in a portable format
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@musicdesk.io. We will respond to your request within 30 days.

8. Children's Privacy

The Service is intended for use by music teachers, studio owners, and administrators. We do not knowingly collect personal information from children under the age of 13 (or the applicable age in your jurisdiction). If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. Third-Party Links

Our Service may contain links to third-party websites or services (e.g., Stripe, Calendly). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Users

MusicDesk is currently available in the United States and Canada. If you are accessing the Service from outside these countries, please be aware that your information may be transferred to, stored, and processed in the United States or Canada, where our servers and central database are located.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically for any changes. Your continued use of the Service after any modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

MusicDesk
Email: support@musicdesk.io
Website: musicdesk.io