Managing a Family's Subscription

Pause, cancel, change, resume, or update a family's lesson subscription.

Last updated: September 6, 2026

1. 1

   Open the family's tuition page

   Go to Tuition in the sidebar. Find the family and click Manage to see their enrollments and billing details.

2. 2

   Choose an action

   Buttons change with the subscription's state:
   
   • Manage — opens Manage Subscription, where you can Change Subscription, Pause Subscription, or Cancel Subscription (Cancel at Period End or Cancel Immediately (No Refund))
   • Resume — restart a paused subscription
   • Undo Cancel — reverse a pending end-of-period cancellation
   • Retry Payment — retry a failed payment
   • Update Payment Method — at the top of the family tuition page, send a card-update email
   • Add Product — assign a product when an enrollment doesn't have one yet

3. 3

   Confirm the action

   Most actions open a confirmation dialog. Review the details, then click the confirmation button (e.g., Confirm Pause, Confirm Change, Confirm Resume, Confirm Undo Cancellation). Changes take effect at the next billing cycle unless you cancel immediately.