Families & Billing

Managing a Family's Subscription

Pause, cancel, resume, or update a family's billing subscription.

1. 1

   Open the family's billing page

   Go to Subscriptions in the sidebar. Find the family and click Manage to see their enrollment and billing details.

2. 2

   Choose an action

   Each enrollment row has action buttons depending on the subscription's current state. Common actions include:
   
   • Pause Subscription — Temporarily stop billing (useful for summer breaks)
   • Cancel Subscription — Cancel at the end of the billing period, or cancel immediately
   • Resume Subscription — Restart a paused subscription
   • Undo Cancel — Reverse a pending cancellation
   • Retry Payment — Retry a failed payment
   • Update Payment Method — Send the family a link to update their card

3. 3

   Confirm the action

   Most actions open a confirmation dialog. Review the details, then click the confirmation button (e.g., Confirm Pause, Confirm Resume). Changes take effect at the next billing cycle unless you choose to cancel immediately.