Managing a Family's Subscription

Pause, cancel, change, resume, or undo a pending cancellation on a family's lesson subscription.

Last updated: October 13, 2026

1. 1

   Open the family's tuition page

   Go to Tuition in the sidebar. Find the family and click Manage to see their enrollments and billing details. A row can show Canceling at period end when a cancel is already scheduled.

2. 2

   Choose an action

   Buttons change with the subscription's state:
   
   • Manage — opens Manage Subscription. Pick Change Subscription, Pause Subscription, or Cancel Subscription, then Continue. Cancel asks you to Select Cancellation Type: Cancel at Period End or Cancel Immediately (No Refund). Change asks for the New Product.
   • Resume — opens Resume Subscription for a paused subscription.
   • Undo Cancel — opens Undo Cancellation when the row shows Canceling at period end.
   • Add Product — assign a product when an enrollment shows No Product.
   
   To update the card or charge it once, open the family under Families and use Update Payment Method or Charge Card — see Charging a Family's Card on File.

3. 3

   Confirm the action

   Review the details, then click Confirm Pause, Confirm Change, Confirm Cancel, Confirm Resume, or Confirm Undo Cancellation. Period-end cancels keep billing until the renewal date; immediate cancel stops billing now with no refund.