Canceling a Lesson in the Family Portal

How a family cancels one of their own upcoming lessons from the portal — and undoes it if plans change.

Last updated: July 6, 2026

1. 1

   Open your schedule

   Sign in at app.musicdesk.io to open your Family Portal, then click Schedule in the menu. Your My Schedule calendar shows your children's lessons.

2. 2

   Open the lesson

   Tap the lesson you'd like to cancel. A panel opens showing the lesson's date and time, instrument, teacher, and current status.

3. 3

   Tap "Cancel this lesson"

   If your studio allows online cancellations and you're still before the cancellation deadline, you'll see a Cancel this lesson button, along with a Cancel by … reminder showing the deadline. If the deadline has already passed, the button is replaced by a note that the cancellation deadline has passed, so the lesson can no longer be canceled. Most studios won't allow schedule changes past their deadline, though some may make an exception.

4. 4

   Add a reason (optional) and confirm

   On the Cancel [student name]'s lesson? confirmation, you can add a note under Reason (optional) to let the studio know why. Tap Cancel lesson to confirm, or Keep lesson to go back.

5. 5

   You're done

   You'll see Lesson canceled. and the lesson updates on your calendar. Your studio can see the cancellation on their end, and if their policy grants makeups for in-time cancellations, a makeup credit is added for your child automatically.

6. 6

   Changed your mind? Undo it

   If you cancel and then realize you can make the lesson after all, open the lesson again and tap Undo cancellation. You can do this as long as you're still before the same deadline — you'll see a You can undo until … reminder. Confirm and you'll see Lesson restored., and the lesson returns to your schedule. Once the deadline has passed, undoing online is no longer possible — contact the studio to request an exception.