Got questions? We've got answers. If you can't find what you're looking for, feel free to reach out.
MusicDesk is available worldwide in every country supported by Stripe — that's 49+ countries across North America, Europe, Asia-Pacific, Latin America, and parts of Africa. If you don't see your country listed at signup, contact us and we'll let you know as soon as we can support your region.
Yes! You can book a free demo call where we'll give you a personalized walkthrough of the platform and help you get started. Visit our demo page to schedule a time.
We'll accept all major credit cards.
With MusicDesk, new families pay with a credit card the first time they sign up with you, and from then on they are automatically enrolled in a monthly subscription with your studio. You can manage or cancel family subscriptions at any time. To get started, see how to send a payment link to a family.
Yes. A family isn't limited to a single shared account — each parent or guardian can have their own separate Family Portal login, with their own email and password, to view the schedule and cancel lessons. See how to invite a family to the portal.
Yes! We offer tools to help you import your students from spreadsheets or other music school software. If you have any trouble migrating your data, our support team is here to help.
Absolutely. We use industry-standard encryption and security practices to keep your data safe. Your information is never shared with third parties.
Yes, we'll offer a free 30-day trial so you can explore all features before committing. No credit card required to start. Just create your account to begin.
Yes! We provide email support for all users and phone/video support is in the works.
No limit - add as many students as you want!
Absolutely! MusicDesk works for any instrument you teach — piano, guitar, voice, drums, violin, or anything else.
Yes. MusicDesk estimates teacher pay automatically from the lessons each teacher taught and their attendance. Set a teacher's hourly pay rate, or give specific lesson types their own percentage or flat rate, then run a timesheet for any date range to see each teacher's hours and estimated pay — and optionally export it to CSV. See how the calculation works.
If you need more details or have a unique setup, we're happy to help!
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