Got questions? We've got answers. If you can't find what you're looking for, feel free to reach out.
MusicDesk is available worldwide in every country supported by Stripe — that's 49+ countries across North America, Europe, Asia-Pacific, Latin America, and parts of Africa. If you don't see your country listed at signup, contact us and we'll let you know as soon as we can support your region.
Yes! You can book a free demo call where we'll give you a personalized walkthrough of the platform and help you get started. Visit our demo page to schedule a time.
We accept all major credit cards.
With MusicDesk, new families pay with a credit card the first time they sign up with you, and from then on they are automatically enrolled in a monthly subscription. You manage lesson billing on the Tuition page — send a payment link, pause, cancel, or change a plan at any time. Create the products they subscribe to in Settings after you connect Stripe.
Yes. A family isn't limited to a single shared account — each parent or guardian can have their own separate Family Portal login, with their own email and password, to view the schedule, cancel lessons, and book makeups if you turn those options on. See how to invite a family to the portal.
Yes, if you turn it on. In Settings → Family Portal you can allow families to book their own makeups, choose whether they book with the student's own teacher or any teacher who teaches that instrument, and set a makeup deadline. Families then tap Book makeup on their schedule when they have an outstanding credit.
Yes. The Rentals page lets you set up an instrument rental for a family, collect a card and start billing, send a rental agreement, and return the instrument when they're done. Rental products are created in Settings with the Instrument Rentals category.
Yes. Each teacher can sign in with their own account and land on a dashboard of their assigned students and upcoming lessons. You control any extra access from their Permissions tab after you send their setup email.
Teachers have limited access you control from their Permissions tab. Admins can manage the studio — settings, staff, students, and billing tools — but not your MusicDesk account itself. You add either from the same Add Staff Member form by setting Access Level. An admin can also teach if you assign them instruments.
Yes! We offer tools to help you import your students from spreadsheets or other music school software. If you have any trouble migrating your data, our support team is here to help.
Absolutely. We use industry-standard encryption and security practices to keep your data safe. Your information is never shared with third parties.
Yes, we'll offer a free 30-day trial so you can explore all features before committing. No credit card required to start. Just create your account to begin.
Yes! We provide email support for all users and phone/video support is in the works.
No limit - add as many students as you want!
Absolutely! MusicDesk works for any instrument you teach — piano, guitar, voice, drums, violin, or anything else.
Yes. MusicDesk estimates teacher pay automatically from the lessons each teacher taught and their attendance. Set a teacher's hourly pay rate, or give specific lesson types their own percentage or flat rate, then run a timesheet for any date range to see each teacher's hours and estimated pay — and optionally export it to CSV. See how the calculation works.
If you need more details or have a unique setup, we're happy to help!
Contact Us